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Comments

John Doran

I understand web etc. possible complications.Does underlining for emphasis in a personal mail now make me a rude person?Some say BOLD is like shouting.

Rose

I've never heard that underlining and bold signify rudeness in the same manner as all-caps, but I can imagine how they might come across as aggressive when you merely mean to be emphatic (especially if the entire message is bold/underlined).

When deciding to use bold/underlining for emphasis, you have to consider your relationship with the reader of the email, the content of the message, and how they may interpret it. One technique is to read your message out loud in the opposite way you intend. If it still makes sense in the wrong tone, revise it so that the emotional content is less ambiguous.

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