OverDrive - How do I...?

Guest post by Jean Anderson

QuestionsIt’s December 26, the library re-opens after the holiday and the first question you get is “How do I get library books on my tablet, Kindle, iPad, NOOK, etc.” Here are some tips to get you (and your patrons) the help you need.

First, check the OverDrive Help pages. If you haven’t looked at them recently, take a look. They’re much improved and include videos, articles, and device-based help. You can also explore the Device Resource Center and make sure the device your patron is asking about is compatible with Wisconsin’s Digital Library.

If your question isn’t answered there, you can contact WPLC for support. There’s a form linked here. Be sure to include as much information as you have to make it easier for staff to answer your questions.

In a recent email to the WPLC list, Jane Richard explained 2 common questions that are referred back to local libraries. First is expired cards. For SCLS libraries, when an expired card is renewed, or a new library card is issued, the information is updated overnight. The patron will be able to use their library card with Wisconin's Digital Library the next day. Second is replacement cards. If a patron gets a new library card and has existing holds and wishlists, this needs to be reported to OverDrive because OverDrive staff needs to do the actual transfer of holds and wishlists to the new card.

You can report replacement cards - or ask other questions - using the WPLC Support form or by contacting OverDrive Support directly (library staff only). This TechBits post from earlier this year will explain more about the OverDrive Support Account and how to get one.

Happy Reading!

New features for Wisconsin's Digital Library in 2013

PresentHere's a peek inside a package marked "Do Not Open Until 2013." Subtle changes will be appearing in Wisconsin's Digital Library in mid-January:

  • "Additional Titles": a new search option which lets patrons search the entire OverDrive catalog (including titles not currently part of the Wisconsin's Digital Library collection).
  • "Recommend to Library": a button that will appear alongside titles that are not currently a part of the collection which lets patrons recommend a title be added to the collection.

What monumental change will also not be appearing right before the holiday rush? OverDrive Read's "See Book, Read Book" (the long-awaited technology that will allow titles to be read and downloaded without the use of additional software). The WPLC Board elected not to make this change in December to avoid training issues and added stress during libraries' busiest time of year for supporting patrons using downloadable ebooks and audiobooks. Watch for this feature in 2013!

Get in the holiday spirit (by promoting downloadable ebooks & audiobooks)

When patrons unwrap brand new gadgets this holiday season, make sure they think of the library by promoting Wisconsin's Digital Library now. "They're going to use their new toys anyway, right? Why not direct them towards your digital library?"* Here are some ideas:

* Adam Sockel, in OverDrive's Digital Library Blog

H-APP-y Reading!

Guest post by Jean Anderson
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Do you need to have a dedicated e-reader like a NOOK, Kobo, or Kindle to enjoy books from the Wisconsin's Digital Library (powered by OverDrive)? What if I have an iPad - regular or mini, a Nexus 7 or the new Microsoft Surface tablet. Does that mean I can’t check out library ebooks?

Woohoo! The answer is no! You can enjoy ebooks and audiobooks from the Wisconsin's Digital Library by downloading and installing the OverDrive app from the app store for your device. The OverDrive app is available for lots of different mobile devices as well as your desktop PC or Mac.

If you have a NOOK Color, NOOK Tablet, or the new NOOK HD or HD+, there’s finally an OverDrive app for Nook. This means no more connecting your NOOK to your PC to transfer an ebook. Turn on your wireless, find and check out an ebook, download it directly to your NOOK, and read!

The same is true for the Kindle Fire. Check out the Amazon App Store for the Android OverDrive app to make it easier to get books from the Wisconsin's Digital Library onto your Kindle Fire.

Check out the Device Resource Center to make sure the device on your wish list is compatible with OverDrive and H-APP-Y Reading!

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Device update-- interested in hearing more about the "hot eBook devices for the holidays"? OverDrive has some webinars scheduled on this topic this Wed and Thurs (12/12 and 12/13).

OverDrive's Holiday Gadget Guide

iPadI know you've all been thinking, "Will TechBits write the 12 Days of OverDrive again this year? That was awesome!" (I hope that's what you're thinking, anyway!)

Well, it won't be 12 days of posts, but we will hit some highlights between now and Christmas, starting with... "OverDrive's Holiday Gadget Guide." OverDrive's blog post offers a nice overview of some of this season's hottest devices for library ebooks. They'll also be spotlighting some devices throughout the holiday season with posts like this one on the iPad mini.

Wondering how you'll use Wisconsin's Digital Library (powered by OverDrive) on these devices? Watch for our post next week about the OverDrive Media Console and apps.

 

Proposed ebook settlement affects individuals, not libraries

This guest post is by Sara Gold of Wisconsin Library Service (WiLS), one of the managers for WPLC. Thanks, Sara!

State attorneys general ebook settlementsAttorney General J.B. Van Hollen recently announced an ebook settlement that will provide relief to eligible Wisconsin residents who purchased ebooks. Only individuals are eligible for compensation. Libraries are excluded from this settlement. The case details are as follows:

  • Three Settlements have been reached with certain publishers in an antitrust lawsuit filed by State Attorneys General about the price of ebooks.
  • The lawsuit claims there was a conspiracy involving three of the nation’s top publishers and others to fix and raise retail prices of E-books. These three publishers have agreed to settle the lawsuit. A separate lawsuit with similar claims continues against two other publishers and Apple Inc.
  • If you purchased one or more E-books from April 1, 2010 through May 21, 2012 that were published by any of the five Publishers (listed in Question 2 of the FAQs), you may be eligible for a partial refund of the purchase price.
  • The Settling Publishers deny they did anything wrong, but have agreed to settle to avoid the cost and risk of a trial.
  • Payments will be distributed if the Court grants final approval to the Settlements at a hearing on February 8th, 2013 and after any appeals are resolved.

A full list of FAQs and action steps for consumers can be found at: https://ebooksagsettlements.com

A longer version of this article also appears on the WPLC blog.

Donating and inheriting ebooks

Q: Can a patron donate ebooks they've purchased (and no longer wish to own) to the library?

Short answer: "No, because their use is governed by contract rather than copyright law." For all the particulars and a better explanation than I could ever hope to offer, see this "Ask the ALA Librarian" post on donating ebooks.

Thanks to Denise for passing along this article!

Q: Can ebooks and other digital content be inherited?

There again, the short answer is the same as above—a user does not own a copy of the ebook (emusic, evideo) but instead purchased a limited license to use it in its digital form, which is in most cases NOT transferrable. Some companies are looking into providing legal ways to pass along access ("Who inherits your iTunes library?"), but for now the answer is that content will remain tied to the original account and cannot be transferred to a different account ("Where Do e-Books Go When You Do?" ).

Training opportunities during OverDrive Training Month

Od-training-2012Get ready to polish your OverDrive skills and learn about new developments for 2012 -- September is OverDrive Training Month for library staff.

Learning the basics: Pre-recorded webinars provide the basic training, and you can work through them at your own pace. Recommended: Just the Basics, Going Mobile, Patron Assistance, Kindle Demo, and Real-Time Reports. (Also check out the new pdf tip sheet explaining some mysteries of the search engine.)

If you have questions: OverDrive will have staff available for live-chat to answer your training questions.

New developments: To find out about the changes coming to OverDrive service, register for one of the live "Next Generation Digital Library" webinars. "Browser-based eReading" is on the list of topics, so you will not want to miss this. (And, like last year, acing a short quiz after the webinar will get you entered in a prize drawing.)

OverDrive help videos

You may have already seen this in Online Update while you were reading about Lodi's gnome shenanigans, but it's worth mentioning again: OverDrive recently released a new series of self-help videos for accessing the online resources of Wisconsin’s Digital Library, made available by the Wisconsin Public Library Consortium (WPLC).

OverDrive Help - Going Mobile VideosGet started quickly with digital books and more using these short, step-by-step videos. Each series is designed to help you browse, check out, and download from an OverDrive-powered site, and have you enjoying your favorite titles in no time!

Future features from OverDrive

OverDrive logoEvery year, around ALA's Annual Conference, vendors announce new products and services they plan to demo at the conference and offer in the coming year. This year, OverDrive is promoting features to streamline the process for accessing ebooks and audiobooks. Watch for these features "later this year":

In case you missed it, here's a new feature that's available today: MP3 audiobooks can now be returned early using the latest version of any of the OverDrive Media Console apps.