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Help Desk Tidbits

Early morning work on staff and patron PCs

When SCLS tech staff arrive in the morning they check on different things with both staff and patron PCs. Things like the status of the anti-virus and disk locking software. If we see a problem and we know the library isn't open yet, we will remote in to fix the problem. So if you are working and you see a PC move by itself that is just us working on it. Please don't shut off the PC thinking it has been hacked because we may be in the middle of fixing a problem. If the PC is rebooted it may cause more harm or we may have to start over and run the risk of still be working on the PC when you open. If you want to verify it is us you can always feel free to call the Help Desk and find out for sure.


Help Desk Portal gives "Connection not secure" error message

We've been getting a few calls lately reporting that when going to the Help Desk Portal people are getting an error message saying "Your connection is not secure." This is only with Firefox and is being caused by the fact that we secured the portal with a self-signed security certificate. We have a fix posted on our TechBits page and you read all about it by visiting this page.


Slow Staff PCs

We've been getting a lot of calls lately about slow staff PCs. Before you reboot those PCs, please call the Help Desk so we can remote in and hopefully see what is making the PC slow. Once we remote in what we'll probably do is run a virus/malware scan on the PC and this takes at least 20 minutes to complete. So hopefully you can be without the PC for a while as we look at it.

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