OverDrive Updates & Support Course

In early October, we told you about some upcoming changes to how SCLS authenticates for OverDrive. Those changes went into effect this past Tuesday, October 16. While there were a few hiccups along the way, all of them (we think) have been resolved. If you or your patrons notice anything out of the ordinary, please let the Help Desk know.

And, in case you missed it, the next session of the OverDrive Support Course will start on Monday, October 29 and run through December 7 (with a break for Thanksgiving week). Registration is open and limited to 15 participants.

The course materials are all online and can be viewed at your convenience. There will be weekly readings, quizzes, and email questions. While online, the course is interactive. Students receive weekly email questions from "patrons" (like Mycroft Holmes and Frank Zappa) and have to respond as if the support request is a real one. In addition to learning OverDrive, it's a great way to refresh your reference interview skills and have fun.