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Office 365 Mail Clutter Feature

I had a few people ask me about the Clutter feature in Office 365 mail recently.  Clutter automatically filters out email that you normally ignore and stores it in the Clutter folder instead of the Inbox.  According to the Microsoft documentation, Clutter studies the following to learn your email reading behavior: 

  • The sender Messydesk-300px

  • Whether you participated in the conversation

  • If you’re the only recipient

  • Its importance

You can fine-tune the Clutter feature by right-clicking low-priority mail in your Inbox and selecting Move to Clutter.  You might notice mail in your Clutter folder that you would prefer to appear in your Inbox.  You can right-click this mail and select Move to Inbox.  Within my email, Office 365 has learned that I rarely read Announce emails dealing with Job Announcements and Giveaways.  Those emails automatically get moved to my Clutter folder.  On Sunday evenings I receive an email summarizing what the Clutter feature has been doing for me the past week.

To disable Clutter:

  1. Log into your Office 365 Email
  2. Click the Settings icon (the little gear at the upper-right)
  3. Click Mail at the bottom beneath My app settings
  4. Click Clutter at the left
  5. Uncheck Separate items identified as Clutter
  6. Click Save

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