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Customer Service via Social Media

Providing excellent service to our member libraries is integral to staff at SCLS. Being of service is one of my core values and almost every workshop I present includes some mention of providing awesome service to your patrons.

So, when I came across this article, 14 Amazing Social Media Customer Service Examples (And What You Can Learn From them) from buffersocial either in my Twitter feed or a blog in Feedly, I immediately saved it into Evernote to share with you. I know many of you have Twitter, Facebook, Instagram, and other social media accounts. Here's a way to use them, especially your Twitter account, to have a little fun and provide awesome service to your patrons.

_78300969_waterstones_tweetI especially like number 6 on the list - where a man was accidentally locked in a London bookstore (although, I might have stayed inside overnight if I had something good to eat and drink and a comfy place to read!). In all seriousness, though, there are some great examples of companies going above and beyond and having a little fun along the way. How can we use and adapt these awesome service examples to provide excellent service to our patrons?


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Thanks, Jean!
Great article!

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