TeamViewer
My parents and in-laws ask for my help with their computers often, but they live over 100 miles away. It's difficult to troubleshoot over the phone. It's much easier when I can just remote into their PCs and fix the problems myself. The product I use is called TeamViewer.
TeamViewer is remote control software free for private use and it's pretty simple to use. I do recommend using it for home use if you are the go-to person in your family when it comes to computer support.
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