TeamViewer

My parents and in-laws ask for my help with their computers often, but they live over 100 miles away.   It's difficult to troubleshoot over the phone.  It's much easier when I can just remote into their PCs and fix the problems myself.  The product I use is called TeamViewer.

TeamViewer is remote control software free for private use and it's pretty simple to use.  I do recommend using it for home use if you are the go-to person in your family when it comes to computer support.