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Firefox and PDFs printing out blank

Has your library recently experienced patrons complaining that when they print out PDF files they come out blank?  Well, we know that the problem is being caused by a recent release of Firefox, specifically version 29.0 that was released on Tuesday, April 29, 2014.  By chance Tuesday night is the same night that we automatically update patron PCs with any new applications, so all patron PCs got this version of Firefox the day it was released.  After we received numerous reports about this we started investigating and saw that lots of Firefox users were experiencing the same problem.  People were saying that when you did a print preview of the PDF file it looked just fine, but then when it was printed out all you got was a blank page.

Thankfully, Mozilla got right to work on this problem and released Firefox 29.0.1 on Friday, May 9, 2014.  So the next Tuesday evening all patron PCs got this update, which fixes the PDF printing problem.  If you are still getting reports of PDFs printing out blank then find out which patron PC it was printed from and verify the Firefox version on that PC.  This is done with the following steps:

  1. Open Firefox
  2. Click on the Help menu item
  3. Click About Firefox in the dropdown menu
  4. The version will be listed in the window that opens

If you see 29.0.1 then you are ok, but if you don't then please call the Help Desk to get the update installed.  Please note: this is only for patron PCs as staff PCs have their Firefox updated by us because we use it for Koha.

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