Wisconsin e-file Help

The Wisconsin e-file became available on Monday, January 13 on the Dept. of Revenue website.  The PDF that they give you may have some issues depending upon the browser that is used.  Here's what we've seen with each browser:

Internet Explorer - The PDF form opens with no problems.

Firefox - When you try to open the PDF form you get a message that starts with  "Please wait...", so to access the PDF form you will need to:

1. Check the upper right-hand corner of the screen
2. Click the button entitled "Open With Different Viewer"
3. On the popup that opens select "Open with Adobe Reader"
   
   
4. On the Security Warning popup click the Allow button
5. PDF form will then open just fine

Note - If you want to save the form instead of opening it, then in step 3 you will need to choose "Save File"

Chrome - When you try to open the PDF form you get a message that starts with  "Please wait...", so to access the PDF form you will need to:

1. Check the upper right-hand corner of the screen
2. Click the PDF icon that is found next to the star
3. A popup will open that says: "Parts of this PDF document could not be displayed."
4. Click the "Open in Adobe Reader" link
5. PDF form will then open just fine

Note - If you want to save the form instead of opening it, please do the following steps:

1. Place the mouse in the lower right-hand corner of the browser window
2. A menu bar will popup, then choose the option that looks like a floppy disk     
    
   
   

Please pass this information on to all staff who assist patrons as it will probably come up as a question now that tax season is fast approaching.

Thanks to Liz A. at MAD for bringing this issue to our attention.

 

Comments

[Mwv]

Followed the steps and it worked perfectly on Firefox.