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Simple surveying about technology needs

If you want to ask your community about the technology services they use and need, Impact Survey could be the tool for you!


  • asks patrons about how they use library technology services like public computers, wireless networks, online resources, and digital training
  • helps gather information about how to improve those services to enable better patron outcomes
  • analyzes the data from the patrons' survey responses and creates a variety of easy-to-read reports that present the results in text, charts, and graphs in a variety of documents and appropriate for a variety of audiences

What is Impact Survey?

"The Impact Survey is an online survey tool designed specifically for public libraries that want to better understand their communities and how people use their public technology resources and services. Written and validated by research staff at the University of Washington Information School, the Impact Survey is designed to quickly and easily provide busy librarians with useful data on how their patrons use library technology services. The program saves libraries the time and costs associated with writing, programming, analyzing, and reporting an in-house survey."

Impact Survey is currently in Beta Mode, but it looks like it could be pretty slick!

I first heard about Impact Survey through this TechSoup blog entry, and then was reminded about it by this post, which includes webinar recording about it.


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Can an individual library actually register for its own account? The How It Works page says "Only one Impact Survey account can be created per library system, which may have a single outlet or multiple outlets; we cannot enroll libraries at the branch level."

It appears there may just be a little confusion with the language they used. When you hit the "Register Today" page (http://impactsurvey.org/library/register), you do have the option to select a library... just not branches of a library. So I'm pretty sure the answer to your question is "Yes, an individual library can register for its own account."

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