Need a minor tweak to your MyPC hours? Is your printer giving you fits? Have a question about a particular report?
As we head into the holiday (and flu) season, here’s a quick reminder about the best way to report issues and request changes.
Your best option for a speedy response is always to contact the Help Desk -- either by phone or by putting in a ticket through the Help Desk portal. Although the SCLS Help Desk Portal is the preferred way to submit tickets, library staff members can also submit a ticket by sending an email to [email protected].
If you send an email request to a specific individual, there's always a chance that individual may be out and no one else will know you need assistance. Although we try to share planned absences and use out-of-office messages, unexpected scheduling changes do crop up. The Help Desk phone is always staffed during SCLS business hours, 8:30am-5pm, and the Help Desk ticketing system has multiple people checking it throughout the day. A call or ticket with the Help Desk is always the best bet for a timely response.
The ILS and Tech staff also have forms for some commonly requested tasks:
The exception to the "contact the Help Desk" rule
If a specific staff person has contacted you and requested that you reply to them with certain info (like when Brian sends an email with a form to fill out for reporting next year’s MyPC hours and holidays), please return the form to the staff person who originally requested it.
