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03/31/2022

After Hours Support Update

NightclockOccasionally, the Support Team receives calls after normal Help Desk hours about SCLS as ISP systems. We have discussed the feasibility of providing after hours support for the SCLS as ISP service. Due to the varied nature of these systems and remote limitations, the SCLS as ISP service will be ineligible for after hours support. All support for these systems will occur during normal Help Desk hours (8:30am – 5pm).

As a reminder, After Hours Support is for urgent or emergency use only. “Urgent” issues are downtime and serious response time issues with system-wide or building-wide services, not an issue with a single PC, or a single self-check.

Please submit a ticket on the Help Desk portal or wait until normal Help Desk hours for regular support tasks and requests.

Information about regular and after-hours support can be found here: https://www.scls.info/technology/help.html

 

Image by Ekkapop Sittiwantana from Pixabay

Posted by on 03/31/2022 at 10:18 AM in Policies |

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