Need a minor tweak to your MyPC hours? Is your printer giving you fits? Have a question about a particular report?
As we head into the holiday (and flu) season, here’s a quick reminder about the best way to report issues and request changes.
Your best option for a speedy response is always to contact the Help Desk -- either by phone (our numbers have changed!) or by putting in a ticket through the Help Desk portal (only available when on the SCLS network). Although the SCLS Help Desk Portal is the preferred way to submit tickets, library staff members who are not on the SCLS network can also submit a ticket by sending an email to [email protected].
If you send an email request to a specific individual, there's always a chance that individual may be out and no one else will know you need assistance. Although we try to share planned absences and use out-of-office messages, unexpected things do crop up. The Help Desk phone is always staffed during SCLS business hours, 8:30am-5pm, and the Help Desk ticketing system has multiple people checking it throughout the day. A call or ticket with the Help Desk is always the best bet for a timely response.
The ILS and Tech staff also have forms for some commonly requested tasks:
The exception to the "contact the Help Desk" rule
If a specific staff person has contacted you and requested that you reply to them with certain info (like when Brian sends an email with a form to fill out for reporting next year’s MyPC hours and holidays), please return the form to the staff person who originally requested it.
