In March 2020, we temporarily changed our Help Desk number to better provide support while working remotely. On Monday, November 29, we will switch back to our original Help Desk number and add a new toll-free option:
- (608) 242-4710
- (855) 583-2148 (toll-free)
Your library will be receiving updated "SCLS Technology & ILS Support" cards in Delivery. Please review and share this information with all staff at your library and be sure to recycle the old, outdated “SCLS Technology & ILS Support” cards.
As a reminder, the SCLS Help Desk is available Monday through Friday, 8:30am until 5pm. Issues can be submitted by phone, Help Desk portal, or email. After-hours support for urgent system-wide or building-wide issues will continue to be provided using the after-hours support phone number.
The SCLS Help Desk is a service for library staff only. Contact and support details can be found here: https://www.scls.info/technology/help.html. Please do not share this contact information with library patrons.
