Thank you to everyone who responded to our survey to gauge interest in using Zoho Assist to remotely support patron PCs. We have finalized our internal procedures and libraries with SCLS-supported patron PCs may now officially sign up to participate.
Description of the Zoho Assist service
Social distancing has become necessary with the presence of COVID-19, and this makes supporting patrons using library computers a challenge for staff. Libraries that sign up for Zoho Assist will be able to use the Zoho Assist software to remote into SCLS-supported patron PCs, and even talk to patrons using chat or headset, without leaving the reference desk. The service will be available now until August 2021 at no charge.
Documentation and FAQ
Many of you submitted questions about the service. We have posted Zoho Assist documentation and answers to these questions here: https://www.scls.info/zoho-assist
How to sign up
- Decide who will be your library's "Zoho Liaison"
This person will work with SCLS on user accounts and rollout. - Request accounts for participating staff
Have your library's Zoho Liaison fill out the Request a Zoho Assist technician account form for each staff person at your library that will participate in the service.
After your library's accounts have been requested, SCLS staff will contact your library's Zoho Liaison to discuss next steps.
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