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06/18/2013

"One" Help Desk (for Koha and Technology services)

We are pleased to announce that we now have one help desk for your Koha and Technology support issues.  Our goal is to make it easier to report problems or request support.  You no longer need to remember who to contact.  Access to all Koha and Technology support details can be found on both the ILS Support Get Help Page and the new Technology Support Get Help Page.   It is as easy as 1, 2, 3.  There are three ways for you to get help.

Pictogram_voting_number_one.svgUse an Online Form!

Anytime

That's right, in addtion to the Koha Problems and Questions form, there is now an online form for Technology Support (blog post).

 

Momoko_Two_of_Diamonds

Call!

8:30-6:00 M-F   

One number for Koha and Technology (plus a toll free number)

 



3_THREE

 

Pager for Emergency

Support!

For urgent problems after regular business hours

You will still have access to on call support for urgent problems such as down systems.

Posted by on 06/18/2013 at 04:07 PM |

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