SCLS Techology Services is now offering the opportunity for libraries to request support via an online form which can be found on the new Technology Support Get Help page. Use this form to submit non-urgent SCLS supported hardware and software issues, Library Online, OverDrive and database authentication problems, work requests or issues.
- You now have the convenience of submitting a request for support at any time of day.
- After you submit a request, someone from the Help Desk team will contact you via your preferred method (phone or email) to assist you.
- You will be assigned an SCLS Support number to help track your request.
- Support will still be provided during regular business hours (8:30-6:00 M-F).
- If a request is marked "High", you will receive a response within one business day.
Of course, you can still call the Help Desk instead if you prefer and you should always call to report Urgent problems.
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