Originally presented on December 14, 2023, with Jess Bowers, Association Professor and Field Coordinator, UW Stevens Point presenting.
Over the past several years, studies have begun to reveal significant trauma experienced by staff in public libraries due to aggressive patron behaviors, including verbal abuse, harassment, physical safety concerns, and drug and alcohol issues. In addition, library workers report secondary trauma from interactions with patrons struggling with poverty, homelessness, and untreated mental illness (Albanese, 2022). Librarians have also found themselves on the front lines of the battle for intellectual freedom as activists are demanding the removal of controversial books, programming, and displays (Allam, 2023).
To help address some of the challenges faced by library workers, this workshop will explore concepts of secondary traumatic stress (STS), burnout, and compassion fatigue and identify strategies to manage difficult work dynamics. Resources and tips on de-escalation, setting healthy boundaries, and engaging in ethical practice will be discussed. Finally, ideas on creating a supportive culture will be shared.
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