Past Program Information & Handouts

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Compassionate Accountability: Dealing with Problem Behaviors in the Library

Originally presented June 11, 2020 with Emily Rogers and Karla Giraldéz from Brown County Library presenting.

We all have those patrons who can make library work more challenging. Maybe they repeatedly violate a policy or they seek out the staff person who is willing to bend the rules for them when you have already told them no. With many of our libraries just starting to expand services and making plans to reopen our facilities in the wake of the Cornoavirus Pandemic, this session will explore ways we can explain changes to our services and enforce existing and new guidelines. We will provide ideas for how to hold patrons accountable for behaviors, and still be compassionate. Topics include tips and tricks to use before, during, and after a behavior concern to help make the library safe for all.

Slides

Role Playing Handout

Behavior Policy Cheat Sheet Handout

Violation Report Handout

CE Activity Report

Recording

06/11/2020 in Adult Services |

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