This program was originally presented on 3/3/09 from 9 a.m. to 10 a.m. by OverDrive.
WPLC arranged for OverDrive to present an advanced training program called Patron Assistance: Become an OverDrive Download Specialist today (3/3/09). The handouts were too large to send via email, so I'm linking to them here.
- Patron Assistance (slides - pdf format)
- Quick Start Guide (pdf format)
A recording will be available for 90 days. Please contact Jean for the link.