Have you ever had one of those days ...? The patron has looked for their item on the hold shelf, you've looked, a couple of co-workers checked the shelves as well and ... it's just not there!
The ILS Policy for Items that go missing from your hold Shelf is as follows:
If items go missing from a library’s hold shelf, the item should be checked out to that library’s “Missing Hold Shelf” card. Follow the procedure in the Circulation Manual, Section IX Placing and Managing Holds, Part M. Items Missing from your Hold Shelf.
Approved by ILS Committee; 3/7/2012
Here's the procedure from the above cited section of the Circulation Manual:
Procedure for checking items out to your library's Hold Shelf card.
Item has been checked in at your library and placed on the hold shelf for a patron. If the patron and staff members are unable to locate the item when the patron is trying to check the item out OR when you run your daily Holds Queue report and the item that lapsed on the hold shelf is not on the hold shelf, follow these steps:
In light of a few problems reported to me recently, I present for your review the Circulation Policy "Library Staff Use of Other Library Materials".
This policy provides library staff with a set of "dos and don'ts" regarding the use of materials, owned by other libraries, for Book Group Holds, Displays, Collection Development purposes and other reasons/projects.
Please review this policy with your staff and, if any questions arise, feel free to send them on in.
Have a Happy and Safe 4th of July celebration!
When ILS staff visit with new directors, an important policy reviewed is the "Adult Staff [ADS] privileges and use of Internal [INT] patron category" policy.
This policy should be reviewed with new staff at your library and it's not a bad idea to discuss this with experienced staff as least once a year.
This policy also provides information about how to report any of the problems noted in the policy (could be errors based on lack of information!!) and steps to escalate the reported problem as needed.
Two new Shelving Locations are now available in Koha:
These Shelving Locations were approved by the ILS Committee at its June 2019 meeting.
The Shelving Locations can be used by any LINKcat library. For a full list of Shelving Locations (as well as other codes), see the ILS Support Codes page at https://www.scls.info/ils/codes. If you would like SCLS staff to batch change a group of items from an existing Shelving Location to one of the new locations, please fill out the Batch Change Collection Code/Shelving Location/Item Type Request form, available from the ILS Forms page.
Three new Collection Codes are now available in Koha:
These Collection Codes were approved by the ILS Committee at its June 2019 meeting.
The Collection Codes can be used by any LINKcat library. For a full list of Collection Codes (as well as other codes), see the ILS Support Codes page at https://www.scls.info/ils/codes. If you would like SCLS staff to batch change a group of items from an existing Collection Code to one of the new codes, please fill out the Batch Change Collection Code/Shelving Location/Item Type Request form, available from the ILS Forms page.
Twice a year, November and May, we run cumulative reports of items that have certain problem item statuses, with a timestamp one year old or older, that are eligible for batch deletion according to SCLS ILS procedure. The batch deletion occurs each July.
This year, the Circulation Services Subcommittee recommended, and the ILS Committee approved a change to the reports. As of May 2019, items with ALL problem item statuses will be eligible for annual batch deletion.
The following reports for the May 2019 ABD reports will be posted on the Reports page, under “Batch Deletion Reports”:
We will send out another email with the regular ABD report information and links to updated documentation next month.
Thank you for your attention.
This was done to clarify the policy. At some point in the past, we stopped providing full OCLC MARC cataloging for both music cassettes and books on cassette, so cassettes were removed from the Sound Recordings list in the Levels of Cataloging policy. However, in the PERM list, the policy only stated “Music cassettes,” and didn't explicitly say “Audio cassettes.” When we stopped cataloging books on cassette, we didn’t update the PERM section. We are now updating the PERM list to be clear that neither music cassettes or books on cassette receive full OCLC MARC cataloging.
As of March 26, 2019 SCLS staff will be running and posting a new monthly report - Unallocated Credits. Unallocated credits [UC] are credits on a patron's account that are generated when a Lost and Paid item is returned. UC can also be generated when an overpayment is applied to a patron's account. This report is scheduled to be run every fourth Tuesday of each month.
Explanations about and instructions for handling and resolving UC are located in the Circulation Manual, Section VII Fines and Financial transactions, Part F. Unallocated credits and Part L. DATABASE CLEAN-UP: Reviewing and cleaning-up Unallocated Credits.
If you have any questions please contact Heidi Oliversen via phone, email or submit a Help Desk Support ticket.
We’re going to be simplifying the reports calendar for some of the regularly scheduled reports. Starting in March, we will be running the weekly, bi-weekly and mid-month reports during the day on Tuesdays instead of spread throughout the week. All reports will be available by Wednesday morning. The reports that are being changed and their new days are:
We’re not changing the frequency of the reports, just the day when they are run, if the day wasn’t already Tuesday. So reports run twice a month will still only be twice a month, they’ll just be run on a Tuesday instead of a Wednesday or a Thursday.