A document is now available for staff to use when troubleshooting phone hold notification problems for their patrons. It covers how to set up the patron's record properly for hold notice delivery via phone, as well as a series of questions to ask your patron if s/he is either not receiving calls for available items or believes s/he is receiving calls in error. It also includes detailed instructions for how to view call logs and a brief glossary of important terms.
Please visit the ILS Support Website under Circulation > Koha Workflows > Troubleshooting Phone Hold Notices to download the document in PDF format. We can provide you with a Word version if you would like to split the FAQ and set-up portion from the troubleshooting portion of the document.