As our migration date gets closer, we wanted to share some more information regarding January 17th-18th. Please read this entire blog post for important details on the actual Go-Live process.
But first, we also need your help! For us to know who will need support on the 17th and 18th, please take a minute to fill out the form at http://bit.ly/gGZEaf to let us know which day you will first be open to the public (17th or 18th) and what time you will be opening. This information will help us provide the best support possible during the migration days. If possible, please complete the form by the end of the day, Friday, December 17. (Hint: read the blog before you fill out the form.)
As you know, the migration will be phased in over two days, with some libraries closed on the 17th for Martin Luther King Day.
We’re sure that things will not go perfectly on these days, and there will be information you’ll need to know. Our plan is to update the SCLS status wiki throughout the two days with information on system performance, known concerns, and other announcements. The status wiki can be found here: http://sclsstatus.pbworks.com/
We’ll be sure to provide links to the wiki from our website on migration days, but feel free to bookmark it and share the link with staff now.
Our hope, of course, is that there will be no major problems impacting performance of the system on either of these days. However, realistically, we cannot know for sure how the system will respond once it is in production.
Providing good service to patrons when libraries open their doors must be our top priority on these two days. We want to make sure the system is stable and working well before other activities are done on the production system. To help with this, we are asking libraries to do the following:
If your library is open on January 17, please hold off on clearing your bookdrop until we are sure that the system is stable and handling patron checkout and other patron-related functions. We understand that it’s a critical activity that needs to be done as soon as possible, so we will give the okay to do this as soon as possible. We’ll post the go-ahead to the status wiki.
If your library is closed on January 17th, please do not come in to clear your bookdrop on the 17th or do anything on the production system. On the 18th, please check the status wiki for updates before you begin your work. We may need to delay clearing bookdrops or there may be other important information you need to know before you do anything on the production system.
If your library is closed on January 17th but you plan to have staff inservice that day, please do not use the production system to do any type of training with staff. We will not be able to provide any support to libraries that are not open on the 17th, and we are concerned that any activity on the production system from closed libraries could make troubleshooting problems more difficult. The training system (see the main ILS Support web page for links and login information) will be available and will be updated with all of the new development, and you are welcome to continue to use this system throughout Go-Live.