Two Items reported missing by RLL

The Reference & Loan Library reported the following two items missing in delivery on 2/25/10:

Item 1

Title: Encouraging the heart : a leader's guide to rewarding and recognizing others
Call Number: 658.4092
Author: Kouzes, James
Bar Code:
Owning Library: Northcentral Technical College
Item Format: Book
Other Notes: Item was sent back to the lender from the Madison DPI Library in Dec. but the lending library doesn't have item back yet.

Item 2

Title: Modern East Asia : from 1600 : a cultural, social, and political history
Call Number:
Author: Ebrey, Patricia Buckley
Bar Code:
Owning Library: New York City College of Technology / Ursula C. Schwerin Library
Item Format: Book
Other Notes: This book was mailed to Hayward Public Library by this NY library in mid-Jan. but was never received at Hayward.