Providing excellent service to our member libraries is integral to staff at SCLS. Being of service is one of my core values and almost every workshop I present includes some mention of providing awesome service to your patrons.
So, when I came across this article, 14 Amazing Social Media Customer Service Examples (And What You Can Learn From them) from buffersocial either in my Twitter feed or a blog in Feedly, I immediately saved it into Evernote to share with you. I know many of you have Twitter, Facebook, Instagram, and other social media accounts. Here's a way to use them, especially your Twitter account, to have a little fun and provide awesome service to your patrons.
I especially like number 6 on the list - where a man was accidentally locked in a London bookstore (although, I might have stayed inside overnight if I had something good to eat and drink and a comfy place to read!). In all seriousness, though, there are some great examples of companies going above and beyond and having a little fun along the way. How can we use and adapt these awesome service examples to provide excellent service to our patrons?