Yes, you read that right. We've been asking for and waiting a long time for this option in OverDrive Support. Now, instead of filling out a support request and waiting for OverDrive Support staff to merge library cards, you can do it on your own.
And, it's pretty easy. Library staff can log into OverDrive Marketplace* with their credentials and then select Support. You'll see the Merge Barcode Activity option. You'll need both of the patron barcodes - the old one and the new one - to merge the accounts. Be sure to search and review the barcodes before merging as any activity merged with the new barcode cannot be removed afterwards.
A question came in about searching and reviewing the barcodes before merging that I want to address. Here's what you'll see when you enter barcodes in both fields. Any activity on the original barcode - the checkouts and holds - will be merged with the new barcode.You'll need to select each barcode before the Merge button becomes active. Then click Merge and you're all done.
Note - the authentication name is "south" for all South Central Library System patrons.
I'm sure there will be more new things coming from OverDrive soon. Next week is Digipalooza 2015, OverDrive's International User Group meeting. Sara Gold from WiLS and I will be attending and will bring back news, updates, and more for you. Join us on August 25 at 10 a.m. for our Digipalooza 2015 Highlights webinar.
*Each library should have credentials to access OverDrive Support in OverDrive's Marketplace. Contact me if you need help accessing it or need an account.