It never hurts to double-check
Many libraries subscribe to online databases like NoveList Plus, Chilton, AtoZ Databases, and others. If access to a subscription isn't working, hopefully the library's staff or patrons will report the problem to the library, and the library will spring into action to fix the problem (for SCLS libraries, by letting the SCLS Help Desk know about it).
However, sometimes nobody catches the problem until it's been a problem for quite a while. For this reason, I'd like to suggest that a couple of times a year (especially in late January after yearly subscription changes are made), library staff double-check access to the library's subscriptions just to make sure everything is working like it should be. Check from an in-library computer, and also give a check from a computer not at the library to make sure remote access is working, too.
SCLS Electronic Resources
If access to one of your library's Electronic Resources isn't working like it should, please contact the Help Desk.