SCLS and the technology services staff have been evaluating the various service areas to best determine how to fill the vacant position left by the departure of Jon Mark Bolthouse. Another factor in the evaluation was the shift that took place last summer of Dan Jacobson from supporting non-LINK PCs to behind-the-scenes server administration. The result of the evaluation is that some staff will be taking on responsibility for different service areas.
Andrew Hoks will now be spending the majority of his time developing Windows images and working with Dan on server administration. His new title is "PC / Server Support Specialist." Craig Ellefson has moved to the lead PC technician position (PC Technician II). One of Craig's new responsibilities is ordering new PCs and peripheral equipment. This shift created a vacancy in the PC Technician I position. We conducted an internal search and the position has been filled by Michael Fehrenbach. You may remember Mike as he completed an internship with us last fall. We are very pleased that Mike is joining us full-time and you can expect to see Mike and Craig out in the field installing new PCs, upgrading software and providing a variety of other services. Joining them at times will be Kerri Hilbelink who will also be doing field work.
We will provide additional details about Kerri’s new roles, along with other SCLS technology services changes in a future blog post. The changes described above are just the beginning of a series of planned shifts in the technology services responsibilities, including the Help Desk. In the near future, you can expect that there will be direct support for some services available via the Help Desk rather than individual team members (Library Online is one example). It will take us some time to get everything in place and we will keep you updated via this blog.
All of these changes are designed to provide libraries with the best service possible. As technology needs have changed, we have taken the opportunity to incorporate people's talent and experience into re-designed positions that will allow us to best meet the challenges ahead. We hope that by streamlining support through the Help Desk, we will make it easier for libraries to get the help they need.
With these shifts, it is more important than ever that you call the Help Desk for your SCLS-supported PC needs. As a refresher, please read the One–stop Shopping blog post explaining the consolidation of PC support at SCLS.
If you have any questions about this process, please feel free to contact me.