We have officially transitioned to the new phone system for providing Technology and ILS support after regular business hours. The pager is no longer in use. As a reminder, the new After Hours Support phone number and policy are as follows:
Report urgent problems after normal help desk hours via the After Hours phone number. Do not use the portal to report urgent issues. The ticket portal is not monitored outside of business hours.
(608) 571-7243 (PAGE)
Leave a Voice Message with the requested info. SCLS staff should respond within 15 minutes (whenever possible).
After Hours Support Hours:
- M-F 7am to 8:30am AND 5pm to 10pm
- Saturday 8am to 7pm
- Sunday 11am to 6pm
- No holiday coverage for major holidays when all libraries are closed.