SCLS Learning Day 2011 featured a presentation by Patricia Clason, Center for Creative Learning. Patricia gave us permission to record that program. The DVD is now available for SCLS member libraries to request.
Don't Eat the Menu: A New Perspective on Communication with Patricia Clason.
"To think that communication is words is like going into a restaurant and eating the menu." - John Grinder, founder NeuroLinguistic Programming
Communication is so much more than the words which we often take at their face value and our personal definition and history. We don't really listen beyond the words to the meaning and intent of the communication. Most business problems are related to poor communication and lack of understanding of communication styles. People think because we're talking English, we speak the same language - and that's just not how it is!
From this workshop you will gain clarity on your communication style, understanding of others' styles, skills for communicating in others’ styles and getting the results that you want.
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