The SCLS ILS staff are streamlining the way that we communicate Koha problems. We have been working on re-vamping the ILS web site to make it easier to find the information that you need. The Get Help Tab is where you will find instructions for reporting problems and links to information about Koha and Koha problems. This is now the "go to" page when you need help. Below are additional changes we have made.
Finding Information about Koha Problems
- The SCLS Status wiki will now be used for Urgent problems only. Typically this will be when some aspect of Koha is down. You will check here to see if a down system has been reported.
- The Koha Known Problems page now includes a section of recently added items. Problems will remain here for two weeks. On Fridays we will integrate problems older than two weeks into the larger list. Problems on the larger list are listed from newest to oldest.
- We have sub-divided the Circulation problems by sub-type, for example "Fines."
- We will continue to update the Known Problems and Fixes Status spreadsheet and will indicate the date it was last modified. Most of the changes to this spreadsheet have to do with development projects. This spreadsheet has been moved closer to the bottom of the page but there is a link to it at the top.
- The ILS Home page will now be used for News items and will be updated frequently.
- The LINK2.0Koha blog will still be used for lengthier articles on new features and other information.
Reporting Problems
- The Koha Comments and Questions form was renamed the Koha Problems and Questions form.
- Urgent problems are now defined as "down systems" which include Koha, the self checks, LINKcat, GetIt, etc.
- We will be removing the Urgent status from the Koha Problems and Question form on Friday, September 16. Urgent problems should be called in.
- The High status now takes the place of Urgent when prioritizing your new tickets. We will continue to focus on High problems first and will try to address them within 8 business hours after they are submitted.
- Library staff may report problems and questions via the Koha Problems and Questions form or by calling the ILS Help Desk between 8:30-5 M-F.
We hope that these changes will make things a bit easier for you. Please let Vicki Teal Lovely know if you have any questions or comments.
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