The CSC requested that the following reminders be sent out:
Check in procedure: before checking in items from your book bin, a delivery bucket or from over the counter, check the physical condition if the item. Last patron information is not always available for items and if you are not checking physical condition or confirming that all pieces are present BEFORE you check an item in, last borrower information may be lost. Last borrower information is critical for dealing with damaged, parts missing and defect reported items.
Procedure for checking items out to your library's Hold Shelf card.
Item has been checked in at your library and placed on the hold shelf for a patron.
If the patron and staff members are unable to locate the item when the patron is trying to check the item out OR when you run your daily Hold Shelf Action report and the item that expired on the hold shelf is not on the hold shelf, follow these steps:
• Check that item out to your library's Hold Shelf card.
• If the item is found, it will be checked in eventually, either to fill a hold or when it is received at the owning library. If this is the case, the process of checking the item in will remove the item from your card.
• If the item is not found, the status of the item will eventually turn to Lost. At that point, your library is a patron with a Lost item on its account and you need to reimburse owning library for the lost item, within 6 months of the date Lost.
• Libraries need to ensure that their staff are checking the physical status of all items that are checked in and checked out to ensure that cases are not going through delivery with missing items.
