Email notices can be tricksy little pixel missives even in the 21st century.
- There can be problems generating the notices, as the long-term problems with the Advance Notice script showed us in great detail.
- Email notices can be eaten by an email provider's spam filtering system before they even get close to the patron's PC.
- They can also get bounced by the email provider's system for other reasons; like a full mailbox or an incorrect email address.
- Email notices can also get snared by spam or junk filters on the patron's own PC.
So, if a patron reports to you that they did not receive an email notice for the hold that just expired, or the items that are now overdue or .... what do you do?
We have a wonderful document posted on the ILS Support page labeled "Troubleshooting Email Notices" that provides you with questions to ask the patron in order to identify the issue(s)- and information on how to monitor your library's bounced email accounts.